About BSBI

BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 18,000 students at locations in Germany, Europe and beyond.

We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world. 

Explore https://www.berlinsbi.com/ for more information about us!

Your Responsibilities

Tasks and responsibilities

The key objective is to support the Student Services team by fielding general student enquiries by various communication channels and to provide general administrative assistance. This includes support for the student’s visa requirements.

In this role your tasks and responsibilities will include, but are not limited to: 

• Being the first point of contact for our students on our BSBI campus in Neukölln. This includes information about visas and student related residence permits (study purposes, working rights, post-graduate residence permit options), city registration, blocked bank accounts as well as health insurance)
• Supporting regular communication with students through various channels.
• Be actively involved in the registration process ensuring student visas are correct, checked and uploaded into the student database in a timely fashion.
• Delivering excellent customer service by providing seamless administration and effective communication.
• Processing service support requests from a partner law firm and health insurance partner.
• Issuing official letters to students upon request.
• Answering emails promptly and professionally.
• Supporting students in their enrolment process on campus.
• Guiding students in their questions regarding the BSBI policies and procedures.
• Answering phone calls from students and providing assistance as needed.
• Performing other administrative duties as requested by the manager to support the seamless implementation and execution of processes.
• Assist in informative webinars.

Your profile

Minimum qualifications:

• Experience in front-line customer service.
• Excellent attention to detail and strong organizational skills.
• Proficiency in business correspondence with customers.
• Proficiency in MS Office suite.
• Fluency in written and spoken English.

Preferred qualifications:

• Proven track record in the areas of student services, customer service, customer satisfaction, administration, higher educational management, and continuing education.
• Demonstrated ability to develop new approaches, solutions, and methods.
• Open and communicative, highly social and empathetic person.
• Creativity and critical thinking.
• You enjoy working in a team, showing initiative and introducing new ideas.
• You enjoy completing repetitive tasks and database work.
• You are able to handle a high volume of e-mails and personal consultations in a timely fashion.
• You ideally have previous work experience in working with visa matters, German immigration offices and/or lawyers.
• You have a flexible mindset and ability to adapt to different responsibilities.
• Basic to intermediate German skills.

How to apply

Please send your CV and letter of application here.

If you have any questions about the recruitment process you can contact our BSBI Recruitment Team (bsbi.recruitment@berlinsbi.com) via e-mail.

Candidates must have the right to work in Germany. BSBI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the company and the Group it belongs to and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

We look forward to receiving your application!